Our policies and procedures

Our policies and procedures

Current written protocols, policies and procedures for delivering services and responsibilies.

We would expect information in this class to be current only.

• Policies and procedures for conducting departmental business.
• Policies and procedures for delivering our services.
• Policies and procedures for recruiting and employing staff. Codes of practice  memoranda of understanding and similar informationshould be included. A number of policies, for example equality and diversity, health and safety, will cover both the provision of services and the employment of staff. If vacancies are advertised as part of recruitment policies, details of current vacancies will be readily available. It will include the equality scheme/statement produced in accordance with section 75 of the Northern Ireland Act 1998 and policies and procedures for dealing with information requests.
• Customer service. Standards for providing services to the department's customers, including the complaints procedure. Complaints procedures will include those covering requests for information and operating the publication scheme.
• Records management and personal data policies. This will include information security policies, records retention, destruction and archive policies, and data protection (including data sharing) policies.
• Charging regimes and policies. Details of any statutory charging regimes should be provided. Charging policies should include charges made for information routinely  published. They should clearly state what costs are to be recovered, the basis on which they are made, and how they are calculated.